Client Profile
Client: A Large Midwestern Ophthalmology Practice
Service: Medical Transcription
Datalyst connected with the Practice through direct outreach in 2015, establishing a long-term partnership based on trust and reliability.
Client’s Challenge
A prominent Midwestern ophthalmology practice faced challenges with transcription accuracy from their previous vendor. The transcriptions were often inaccurate, with transcribers seemingly guessing unclear words. This was a significant concern as errors could compromise patient care and record integrity.
Our Approach
Solution Provided
Datalyst was engaged to address these issues. We implemented a comprehensive approach that included:
- Clarification Protocols: Transcribers were instructed to leave blanks for unclear words and forward them for quality assurance review.
- Enhanced Review Process: A two-tier review system was implemented, involving both transcribers and quality assurance specialists.
- Robust Quality Control: Rigorous quality assurance processes were established to review all transcriptions and identify any anomalies.
Implementation Process
- Investigation: A thorough review of all transcriptions since February 6, 2023, to identify and rectify errors.
- Actions: Daily feedback and coaching for transcription teams to ensure clear communication protocols and continuous quality checks.
- Customization: Tailoring transcription services to meet the Practice’s specific requirements, including template adjustments, signature images, and formatting changes.
Benefits to the Company
Quantitative Benefits
1. Quality Metrics:
- Feb 7 – Feb 23: 83 files reviewed, 99.7% quality score.
- Feb 24 – Feb 28: 23 files reviewed, 99.5% quality score.
- Mar 1 – Mar 24: 98 files reviewed, 99.8% quality score.
2. Efficiency: Reduced error rates and improved documentation quality, leading to more accurate patient records and enhanced client satisfaction.
Qualitative Benefits
- Client Trust: Enhanced client trust through responsive service recovery and continuous improvement.
- Service Customization: Datalyst’s commitment to customization ensured the Practice’s needs were met, adapting quickly to any required changes.
Before and After
Before Outsourcing to Datalyst
The Practice faced significant transcription inaccuracies, leading to potential risks in patient care and administrative inefficiencies.
After Outsourcing to Datalyst
Improved transcription accuracy and client satisfaction, with significant enhancements in documentation quality and error reduction.
Conclusion
Datalyst’s proactive approach to service recovery and quality enhancement ensured the Ophthalmology Practice’s transcription needs were met with precision. By implementing a robust quality control system and providing continuous feedback, Datalyst maintained high standards and client trust. This case study highlights Datalyst’s dedication to delivering reliable, high-quality transcription services, reinforcing long-term client relationships.
Ready to experience seamless and accurate transcription services? Contact Datalyst today or call 888-282-3282 to learn how we can enhance your documentation quality and efficiency.